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Terms of sale

How to buy at Kadusi.com

Important information to be able to order online at Kadusi.com:

It is essential to be registered .... !!!!

1º- Select the product you want to buy. Then click on the button where it says "Add to Cart" or "Checkout"

2º- Go to the "Cart" of the purchase where you will find the summary of what you are going to acquire.

3º- If you have a discount coupon, you can validate it in the shopping cart by entering the code and validating it.

4th- Select or add the delivery address that best suits you. You can add as many addresses as you need.

5º- Select the transport that best suits you (the price / cost of the shipment is reflected according to the transport you select). You must approve the General Conditions of Sale (once you read)

6th- Finally, the information summary of the shopping cart and the available payment options for the products or shipping area will appear.

7th- Accept the order.

Orders will be shipped within 24/48 hours (when there is stock).

The Stock is subject to unforeseen variations at any time.

WARRANTY

Kadusi offers a 30-day warranty on all products sold on www.kadusi.com.

Returns

The items must be returned in perfect condition and unused (with the original packaging).

If you are not completely satisfied with your order, our satisfaction guarantee will ensure that you receive a refund (within the established guarantee period). You just have to follow the detailed instructions in this section.

Return instructions

Please follow the instructions below when packing and shipping your product for return. It is important to remember that in order for us to correctly process your return, you must follow these instructions.

  • Send the item in its original packaging.
  • Pack the item well so that it does not suffer damage during the course of transportation. It is advisable to use a box and bubble wrap.
  • Include a copy of the delivery note (which was included in the original shipment). We will not be able to process the return of any shipment received in which the delivery note is missing.
  • Kadusi will then arrange for the product to be collected by a carrier designated by Kadusi.
  • The following return address must be clearly indicated on the package:

Joan Duaso Ortiz ( Kadusi )

Carretera Montcada, 668, nave 15

08227 - Terrassa ( Barcelona )

Our guarantee with you

Our Satisfaction Guarantee is very important. If the products purchased at kadusi do not conform to the online product descriptions or are in poor condition, return your order and receive a refund (within the period established as a guarantee).

Return policy

You can return the purchase made in kadusi within a period of 15 days from the date of receipt of the order and we will refund the total order once the return is approved. If the return is made outside this period or the item has been tampered with or used or the packaging of the items is not the same as it was delivered, kadusi will not accept the return. If the return is due to an error caused by Kadusi (dins del plaç estart), it will be paid in full (including the amount of the delivery transport), if it has been because the product does not meet your needs or expectations (of the client) or causes beyond the control of kadusi (dins del plaç stable), the amount of the transport will not be paid.

Returns procedure

The client will manage the shipment / return of the material.Once the state of the product, packaging and the reason for which the return is made has been verified (by our quality staff), Kadusi will refund the full amount. the return conditions / policies, no refund will be made or the return of the product / s.KADUSI DOES NOT ACCEPT SHIPMENTS DUE.

Do not hesitate to contact us with any questions or comments. Call us at 691 637 583 (free call from Monday to Friday from 9:00 a.m. to 9:00 p.m.) or send us an e-mail.

Product return instructions

To make any incident or return you must contact us by email or phone.

Refunds

Les remboursements seront effectués une fois le retour approuvé et contesté et seront effectués par le même mode de paiement que celui qui a effectué l'achat. Le remboursement sera effectué dans un délai maximum d'une semaine une fois le retour validé.

Changement d'adresse de livraison

If you need to change the delivery address of an order already placed:

If the order has not been sent, IF you can modify the delivery address by sending an email to the customer service department.

If the order has ALREADY been shipped, the delivery address cannot be changed. Only with exception, you can change the delivery address of your order already sent if you make the payment of € 4.50 for re-dispatch costs.

Change / modify my registration details and / or address

You can always change / modify your access data to kadusi.com as well as the correct information of your data provided in the registry. The correction of your data can be modified from your user account where you can change or correct delivery addresses and all your data related to the address such as the password to access your account. Remember that the registration email cannot be modified unless you notify us by email by sending a copy of the DNI for validation by our technical / legal department.

Check or duplicate orders

You can easily access all your online orders by accessing your account at Kadusi.com in the link MY ACCOUNT / ORDER HISTORY AND DETAIL

 

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